A quick guide to frequently asked questions
Can I ride the GenZe e-Scooter in bike lanes?
It depends on where you live. In many states, you cannot. In California, the GenZe electric scooter is considered a motorized bicycle in the eyes of the law (Vehicle Code 406). According to the Vehicle Code 21207.5, it states that:
“It is allowed to be ridden on bike lanes as long as it is within or adjacent to a roadway or unless the local authority or the governing body of a public agency having jurisdiction over the path or trail permits, by ordinance, that operation.”
You can’t, however, ride on bike paths within the State of California.
Can my GenZe e-Scooter be washed?
As with any electric vehicle, care should always be taken when washing. We suggest not using high pressure washers or spraying excessive water on the battery or connectors.
Do I need a motorcycle license to ride a GenZe?
That depends on where you live. Contact your local DMV for more information.
Where can I go to get my GenZe e-Scooter charged?
Simply put: anywhere with electricity. The GenZe e-Scooter has a rechargeable battery pack the size of a standard briefcase. To recharge, simply take the battery pack out and plug it into any standard outlet. The GenZe e-Scooter can also be recharged without taking out the battery by plugging the battery’s removable cord into a wall outlet in your garage.
Is the GenZe e-Scooter heavy?
With a solid cast aluminum frame, the GenZe e-Scooter weighs 232 pounds. The sturdy exoskeleton helps you stay connected to the road, and maintain your center of gravity easily. However, the removable battery pack is about 30 pounds, which makes charging a breeze.
Is there a consumer product warranty on the GenZe e-Scooter?
Yes, we offer a 3-year/5,400 mile warranty on our consumer electric scooters. Read more about our warranty here.
Does the connected app provide service/diagnostics remotely?
Yes, your Mobile App will run a diagnostic scan of your e-Scooter and report any issues found. It will also indicate the severity of the issue and direct you to call GenZe service if required.
Where can I buy a GenZe e-Bike or GenZe e-Scooter?
To search for a retailer near you, please click here. For our 100 and 200 series e-Bikes, and all of our accessories, you can also purchase online.
How fast will the GenZe e-Scooter go?
The GenZe e-Scooter will go up to 30mph. And while you can’t take it on highways, it works on over 80% of city streets.
How far will the GenZe e-Scooter go on a single charge?
The GenZe e-Scooter will go up to 35 miles per charge. Range is affected by the weight of the rider, the type of terrain, and the speed in which the GenZe e-Scooter is driven. And did you know that the average commute is less than 8 miles a day?