FAQ Category: Our e-Bikes
To register your GenZe e-Bike, complete the form here, and then email customerservice@genze.com a photo or copy of your receipt for proof […]
No, the push off is gradual in the throttle mode to provide a smooth and steady ride experience.
The GenZe app works through Bluetooth connection on the 200 series e-Bikes only. The app can be used to understand […]
They’re both well integrated into the frame, so they’re less prominent to vandals. The battery is also locked, so the […]
Make sure your e-Bike is inspected by an authorized GenZe dealer, or at a GenZe Service Center. You can find […]
GenZe e-bikes are 46 pounds, which in the world of e-bikes is relatively lightweight. GenZe e-bikes also have a convenient […]
Yes, we offer a 24-month warranty on the battery, and an 18-month/1,800 mile warranty on the parts and frame for […]
Using the throttle only, GenZe e-bikes will go about 20 miles per charge. With pedal assist, the range extends to […]
