FAQ Category: Ownership
To register your GenZe e-Bike, complete the form here, and then email customerservice@genze.com a photo or copy of your receipt for proof […]
Make sure your e-Bike is inspected by an authorized GenZe dealer, or at a GenZe Service Center. You can find […]
That depends on where you live. Contact your local DMV for more information.
Yes. For consumer sales, we offer a 3-year warranty on the GenZe 2.0, a 2-year warranty on the battery, and […]
Your GenZe is meant to operate in all kinds of weather conditions. Normal wear items like tires and brakes will […]
We are committed to providing products in areas that are supported by Service Centers. Please email customerservice@genze.com for any service-related […]
The GenZe companion app works on the 200 series e Bikes and all GenZe electric scooters. When you select run […]
Your GenZe e-Scooter is meant to operate in all kinds of weather conditions and is basically maintenance free. Normal wear […]
Contact the GenZe Service Center by phone. Your GenZe Mobile App will also inform you of the contact number, and […]
Yes, your Mobile App will run a diagnostic scan of your e-Scooter and report any issues found. It will also […]
