FAQ Category: Ownership
September 4, 2017
How do I get an e-Bike serviced or repaired?

Make sure your e-Bike is inspected by an authorized GenZe dealer, or at a GenZe Service Center. You can find […]

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Do I need a motorcycle license to ride a GenZe?

That depends on where you live. Contact your local DMV for more information.

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August 23, 2017
Can I ride my GenZe in the heat/cold/rain/snow?

Your GenZe is meant to operate in all kinds of weather conditions. Normal wear items like tires and brakes will […]

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Where do I go to get my GenZe serviced?

We are committed to providing products in areas that are supported by Service Centers. Please email customerservice@genze.com for any service-­related […]

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How do I use the GenZe app to run diagnostics?

The GenZe companion app works on the 200 series e­ Bikes and all GenZe electric scooters. When you select run […]

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How often will my GenZe need to be serviced?

Your GenZe e-Scooter is meant to operate in all kinds of weather conditions and is basically maintenance free. Normal wear […]

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What happens if something breaks and I need a repair?

Contact the GenZe Service Center by phone. Your GenZe Mobile App will also inform you of the contact number, and […]

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Does the connected app provide service/diagnostics remotely?

Yes, your Mobile App will run a diagnostic scan of your e-Scooter and report any issues found. It will also […]

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