May 15, 2018

To register your GenZe e-Bike, complete the form here, and then email customerservice@genze.com a photo or copy of your receipt for proof […]

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September 4, 2017

Make sure your e-Bike is inspected by an authorized GenZe dealer, or at a GenZe Service Center. You can find […]

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That depends on where you live. Contact your local DMV for more information.

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August 25, 2017

Yes. For consumer sales, we offer a 3­-year warranty on the GenZe 2.0, a 2­-year warranty on the battery, and […]

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August 23, 2017

Your GenZe is meant to operate in all kinds of weather conditions. Normal wear items like tires and brakes will […]

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We are committed to providing products in areas that are supported by Service Centers. Please email customerservice@genze.com for any service-­related […]

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The GenZe companion app works on the 200 series e­ Bikes and all GenZe electric scooters. When you select run […]

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Your GenZe e-Scooter is meant to operate in all kinds of weather conditions and is basically maintenance free. Normal wear […]

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Contact the GenZe Service Center by phone. Your GenZe Mobile App will also inform you of the contact number, and […]

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Yes, your Mobile App will run a diagnostic scan of your e-Scooter and report any issues found. It will also […]

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