FAQ Category: Ownership
Make sure your e-Bike is inspected by an authorized GenZe dealer, or at a GenZe Service Center. You can find […]
That depends on where you live. Contact your local DMV for more information.
Your GenZe is meant to operate in all kinds of weather conditions. Normal wear items like tires and brakes will […]
We are committed to providing products in areas that are supported by Service Centers. Please email customerservice@genze.com for any service-related […]
The GenZe companion app works on the 200 series e Bikes and all GenZe electric scooters. When you select run […]
Your GenZe e-Scooter is meant to operate in all kinds of weather conditions and is basically maintenance free. Normal wear […]
Contact the GenZe Service Center by phone. Your GenZe Mobile App will also inform you of the contact number, and […]
Yes, your Mobile App will run a diagnostic scan of your e-Scooter and report any issues found. It will also […]