Owning a GenZe is easy and safe
Understand local safety and license information, and where to learn the rules of the road.
GenZe eBikes
The 100 and 200 series GenZe eBikes are Class 2, meaning there is a throttle on demand, and that the bikes top speed is 20mph. In the US, this means it is allowed in bike lanes, on transit systems that allow bicycles, and on multi use paths.
If you’re new to cycling, check out your local bicycle coalition, as many offer wonderful classes, maps and resources to help you feel confident while riding.
GenZe electric scooters
The GenZe electric scooters are classified as mopeds, so in most states, that means you just need a valid driver’s license to ride one. In some states (like California), you will need an M2 license to ride. To apply for an M2 license, go to your local DMV, or register for a certified training course.
For all of our products, we recommend wearing a helmet (always) and reflective clothing and gear.
Owners Manuals & Warranty
Access owner’s manuals and product warranties with ease.
GenZe customer service
General Inquiries
PH: 855-GO-GENZE
(855.464.3693)
Headquarters
2901 Bayview Drive
Fremont, CA 94538
Business hours:
Monday-Friday
8am-5pm PST
Customer service
Please email
customerservice@genze.com
Portland Experience Center
1235 SE Grand Ave
Portland, OR 97214
Tues-Sat 10am to 6pm PST
