Owning a GenZe is easy and safe

Understand local safety and license information, and where to learn the rules of the road.

GenZe e­Bikes

The 100 and 200 series GenZe e­Bikes are Class 2, meaning there is a throttle on demand, and that the bikes top speed is 20mph. In the US, this means it is allowed in bike lanes, on transit systems that allow bicycles, and on multi­ use paths.

If you’re new to cycling, check out your local bicycle coalition, as many offer wonderful classes, maps and resources to help you feel confident while riding.

GenZe electric scooters

The GenZe electric scooters are classified as mopeds, so in most states, that means you just need a valid driver’s license to ride one. In some states (like California), you will need an M2 license to ride. To apply for an M2 license, go to your local DMV, or register for a certified training course.

For all of our products, we recommend wearing a helmet (always) and reflective clothing and gear.

Owners Manuals & Warranty

Access owner’s manuals and product warranties with ease.

 

GenZe customer service

General Inquiries

PH: 855-­GO-­GENZE
(855.464.3693)

Headquarters

2901 Bayview Drive
Fremont, CA 94538

Business hours:

Monday-­Friday
8am-5pm PST

Customer service

Please email
customerservice@genze.com

Portland Experience Center

1235 SE Grand Ave
Portland, OR 97214
Tues-­Sat 10am to 6pm PST

Oakland Experience Center

4212 Piedmont Avenue
Oakland, California 94611
510-403-8356
Tues-Sat 11am-7pm PST

Do you have additional questions?

We are here to help. Visit our Support and FAQs page for more information.